Terms of Service

These Terms of Service ("Terms") govern the relationship between Glacio and any individual or entity ("Client") that engages Glacio for web design, development, consulting, maintenance, AI automation, portal access, or related digital services. By accessing or using our website, creating an account in the Glacio portal, or engaging our services, you agree to be bound by these Terms.

Glacio provides the following categories of services:

• Custom website design and development
• Website performance optimization
• Search engine optimization (SEO) architecture
• Content management system (CMS) and e-commerce integration
• Website maintenance and support
• Digital consulting
• AI automation services (where offered)
• Access to the Glacio portal and related client workspace tools

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate project proposal, statement of work, or services agreement accepted by the Client.

All services are governed by a written proposal, statement of work ("SOW"), services agreement, or other written engagement document accepted by the Client. Any such document forms part of these Terms. In the event of any conflict between these Terms and the specific engagement document, the engagement document shall prevail for that project to the extent of the conflict.

Glacio may provide Clients with access to a secure online portal or workspace to facilitate onboarding, messaging, file exchange, project tracking, payment coordination, approvals, and related service activities.

The Client agrees that they will:

• Provide accurate account information when registering for portal access
• Maintain the confidentiality of their login credentials
• Use the portal only for lawful business purposes related to their engagement with Glacio
• Not upload malicious code, harmful files, unlawful content, or infringing materials
• Not attempt to interfere with, probe, reverse engineer, disrupt, or gain unauthorized access to the portal or related systems
• Promptly notify Glacio of any suspected unauthorized access to their account or portal materials

The Client is responsible for activity occurring under their account to the extent caused by their failure to maintain account security. Glacio reserves the right to suspend or restrict portal access where reasonably necessary for security, maintenance, non-payment, breach of these Terms, or protection of the platform and its users.

The Client agrees to:

• Provide accurate, complete, and timely information, materials, and approvals required for the project
• Designate a primary point of contact with authority to make decisions
• Review and respond to deliverables within agreed timeframes
• Ensure that any materials provided to Glacio, including content, images, files, data, and third-party assets, do not infringe intellectual property rights, privacy rights, confidentiality obligations, or applicable laws

Fees are as set out in the applicable SOW, proposal, or services agreement. Unless otherwise agreed:

• A deposit is required before work commences, unless otherwise stated
• Invoices are due within fourteen (14) days of issuance
• Late payments may incur interest at a rate of 1.5% per month on outstanding balances
• Glacio reserves the right to suspend work, portal access, or delivery of project materials where payment is overdue

Upon receipt of full payment for a project:

• The Client is granted ownership of the final deliverables specifically created for them under the engagement, except as otherwise stated in the applicable agreement
• Glacio retains ownership of all pre-existing tools, frameworks, code libraries, templates, methodologies, platform components, and general know-how used in delivering the services
• Third-party components, including open-source libraries, plugins, fonts, APIs, and licensed assets, remain subject to their respective licences

Until full payment is received, Glacio retains all intellectual property rights in any unpaid work product, and no licence to use, publish, deploy, or exploit such work is granted unless expressly agreed in writing.

Project records, messages, approvals, uploaded files, briefs, and related materials exchanged through the portal form part of the working record of the engagement. The Client acknowledges that the portal may be used by Glacio to communicate project updates, requests, approvals, deliverables, legal documents, and payment-related information.

The Client remains responsible for the legality, accuracy, and rights clearance of materials they upload. Glacio may remove or restrict access to content that is unlawful, harmful, infected, infringing, or operationally unsafe.

The number of included revision rounds is specified in the applicable agreement. Requests outside the agreed scope, or revisions beyond the included rounds, may be quoted and billed separately at Glacio's then-current rates.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the engagement. This obligation does not apply to information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

Glacio will use commercially reasonable efforts to maintain the availability of its portal and related systems. However, the portal is provided on an "as available" basis. Glacio does not warrant that portal access will be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur due to maintenance, updates, security measures, third-party outages, or events beyond Glacio's reasonable control.

To the maximum extent permitted by applicable law:

• Glacio's total liability to the Client in connection with any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim
• Glacio shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of revenue, loss of data, loss of business, loss of profits, or interruption of operations, even if advised of the possibility of such damages
• Glacio does not guarantee specific business outcomes, search engine rankings, conversion rates, revenue results, or uninterrupted platform access

Glacio warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Glacio does not warrant that deliverables or portal functionality will be error-free, uninterrupted, or suitable for every specific business purpose. Any warranty claims must be raised within thirty (30) days of delivery.

Either party may terminate an engagement by providing written notice, subject to the applicable agreement. Upon termination:

• The Client is responsible for payment of all work completed to the date of termination
• Deposits are non-refundable unless otherwise stated in writing
• Glacio may suspend portal access where reasonably necessary for non-payment, breach, or security reasons
• Glacio will provide completed work product to the Client upon receipt of outstanding payment, subject to the engagement terms

Use of the Glacio website and portal is also subject to our Privacy Policy, which explains how we collect, use, disclose, and safeguard personal information.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

Glacio reserves the right to update these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our website, portal, or services after such changes constitutes acceptance of the revised Terms, subject to applicable law.

For questions regarding these Terms: [email protected]